Contact Center Agent

Job Title: Contact Center Agent

Work Mode: 100% Remote (Based out of Ohio, Pennsylvania, West Virginia)

Schedule: Monday–Friday, shifts between 8:00 AM – 6:30 PM EST

Role Overview:

The Customer Service Representative will use call center experience, problem-solving skills, and attention to detail to deliver an excellent customer experience. The ideal candidate enjoys building relationships, adapts quickly to change, and always maintains professionalism.

Key Responsibilities:

• Accurately document call details and customer interactions
• Identify and escalate risks or trends to management
• Handle multiple tasks efficiently in a fast-paced environment
• Maintain a professional and customer-focused demeanor
• Perform other duties as assigned

Basic Qualifications:

• 2+ years of customer service experience
• 1+ year of call center experience
• 6 months of Utilities or Health & Public Services experience
• High School Diploma or GED
• Strong computer skills (Internet, Outlook, email)
• Data entry experience
• Excellent listening, verbal, and written communication skills
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams)
• Reliable internet connection for handling calls
• Quiet and private remote work environment