Client Partner

Client Partner – Fully Remote (AEST) | $140K Base ($200K+ OTE)

Explainer Video

WP Creative is a web agency that's in growth mode, and looking for an experienced technical leader who can lead their talented team of Account Managers from the front.

This role has had a lot of interest with its generous salary and 100% remote offering - so let's get the must-haves out of the way first.

1. Deep WordPress experience - this isn't "yeah we've used WordPress on our website before" - it's "I've shipped 45+ client projects with Elementor and here are the Top 3 things that go wrong". We want someone who has been in the trenches with the platform and knows the ins and outs of it to both lead the client and be a source of escalation for the AM team
2. Leadership experience - you've led teams before. This isn't the role for someone moving from an individual contributor position and ready to step-up. We want someone who can inherit a team, keep things humming, and create the space to thrive
3. You've managed high-volumes of accounts at once - you know how to keep 30 plates spinning and enjoy the pitter-patter that comes with the pacing and cadence of high-volume. This isn't because the business is pure chaos - it's because it wants to grow even further with its subscription model and wants someone who knows how to handle more.

If you're nodding your head and thinking "bring it" - then we want to talk to you.

This Client Partner role sits at $140k salary with $200k+ OTE for a star performer that can grow the business.

What You’ll Actually Do:

• Own the total revenue for a portfolio of growth-stage accounts
• Be the bridge between delivery and growth, leading onboarding, QBRs, renewals, and strategic upsells
• Spot and act on expansion opportunities across care plans and new projects
• Partner with Project Managers and offshore delivery teams to ensure top-tier execution
• Coach the team to elevate client experience and deepen retention
• Streamline processes across HubSpot and ClickUp to make growth scalable
• Review creative outputs, steer delivery quality, and always tie it back to the business outcome

What Success Looks Like:

Clients stay longer, grow faster, and refer more

Monthly recurring revenue goes up, and so does Net Revenue Retention

You build repeatable systems that make post-sale growth more predictable

You become the trusted face of WP Creative’s strategic value

What We’re Looking For:

• 5+ years in strategic account management, client success, or post-sale growth
• Proven track record owning and growing account revenue (this is not a passive AM role)
• Deep understanding of websites, SEO, CRO, and digital strategy
• Experience selling into Australian marketing teams (mid-market, B2B)
• Calm, confident communicator who adds value in every conversation
• Comfortable leading teams, managing offshore delivery, and jumping into detail when needed

Tools You'll Use:HubSpot – for pipeline, communication, NPS, and expansion

ClickUp – for project workflows and PM visibility

Google Workspace, Loom, Fireflies, AirCall

Think you're ready? Then apply now or reach out to Luke Marshall to get a headstart.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.