PT/ES Customer Support Representative

Customer Support Representative (Remote)Location: Anywhere (CET overlap)

Contract: Full-time, 12 months (renewable)

About Flatio

Flatio is a fast-growing international rental marketplace that connects hosts and guests for stays between 1 night to 1 year. We remove paperwork, boost trust and safety, and help local communities thrive by serving digital nomads, remote workers, students and professionals.

Why Flatio?

• Fully Remote: Work from anywhere and collaborate with a diverse team across Czechia, Portugal, Spain, the Netherlands and beyond 
• Ownership & Autonomy: No micromanagement. Support, brainstorms and independence towards achieving the goals is what’s expected  
• Innovation Culture: We welcome new ideas and iterate fast. We’re always looking for new ways of doing old things.

Your role asCustomer Support Specialist

You will be expected to:

• Provide customer support to hosts and guests
• Communicate with hosts and guests through ticketing systems by phone, whatsapp, chat and email
• Educate hosts how Flatio works
• Answer queries from hosts and guests and give them advice to help them solve different situations 
• The goal is to ensure satisfaction of hosts and guests and to be their guide while using Flatio

What We’re Looking ForMust-haves

• Fluent in Portuguese, Spanish & English
• Comfortable on phone and via email
• Customer-Oriented and Independent
• Organized & Detail-oriented 
• Comfortable with Online Tools (Slack, Google Drive, Google Sheets, Gmail, etc)
• Able to issue “Recibos Verdes” monthly invoices (self-employed status in Portugal)

Nice-to-haves

• Experience on Customer Support Role
• Familiarity with HubSpot, Slack, and Google WorkspaceWhat We Offer

• Fixed salary €1,500 /mo (€1,200 during the training period)
• Full-time remote role (160 hours/month)
• Renewable 12-month contract
• In case the agent is following our rules and reaches our benchmarks, we also offer special rewards and salary growth.

We hope to see your application!