Technical Pre-sales Architect (Salesforce)

Role Purpose 

• As a key member of the Brooke Sales and Marketing teams, the role is primarily responsible for assessing and estimating effort and complexity for proposed technical solutions to be presented to clients of Brooke, both current and new. 
• The role requires a range of technical and non-technical skills. In addition to technical solution estimation, the role provides the opportunity to design and configure solution proof of concepts and working prototypes, delivering demonstrations to clients of Brooke, both current and new, to accelerate sales and the transition to delivery. 
• This is an ideal role for candidates who enjoy reviewing and authoring technical documentation, with a strong passion for delighting the customer and driving engaging user experiences. If you enjoy being customer facing and engaging with a variety of stakeholders to discuss solutions to enable achievement of important business and community outcomes, this is a broad and interesting opportunity for you. 
• You will join an existing Technical Pre-Sales team accountable to Brooke’s Head of Sales to drive sales achievement, and our Head of Technology to maintain alignment to Brooke’s technical centres of excellence. This helps to ensure tight alignment between Sales and Marketing and the technology delivery team, as well as an effective transition from Sales to Delivery. 

The Opportunity 

Brooke is a fast-growing medium enterprise and everyone who loves working here enjoys being hands-on and is not afraid to ask for help. The successful candidate will join a passionate and purposeful business with a strong brand in the market, and a clear and ambitious growth strategy. Expanding the existing technical sales team, we will work with you to define the right area of focus, such as alignment to industry vertical and geographic territory. 

Brooke’s team includes leading thinkers in our industry, and this role offers you the opportunity to bring your technical expertise, with your customer- and outcomes-focused approach to make this role your own. Brooke offers competitive benefits and great flexibility to adapt your role to how you live and like to work. 

Key Responsibilities 

• Contribute to the assessments of client projects and opportunities as a key member of the qualifications team through Brooke’s ‘Go - No Go’ processes  
• Respond to clients’ technical requirements (functional and non-functional) and collaborate within Brooke to determine the type of solution architecture required, the required skills and the levels of experience needed 
• Document requirements responses for tenders and design artefacts such as solution architecture overviews, entity relationship diagrams etc., ready for peer review and validation to support Brooke’s formal tender responses 
• Recommend effort estimations for delivery to present technical investment estimates to clients, with clear line of sight to best delivery approach and technical complexities of the build 
• Lead the Brooke technical response and presentation of the proposed solution through building demonstrations and presenting in-person and virtually to Brooke clients 
• Aligned to the strategic direction of Brooke, design and deliver leading-edge proofs of concept and/or working prototypes that can be showcased to a broad range of users, internally and externally 
• Support the transition from Sales to Delivery; at times, the transition may require some direct client engagement to maintain client confidence and set the project up for success 
• Maintain and build on your existing technical credentials and certifications, and provide thought leadership on current and emerging technology aligning with Brooke’s key strengths 
• Operate as a trusted and reputable Brooke contact for our ecosystem partners to engage on relevant technical solutions, challenges and proposed approaches; utilise your existing networks to benefit Brooke and its clients 
• Occasional travel to present to clients and meet with colleagues will be required, however your primary workplace will be your home office 

Our values drive everything we do at Brooke 

The successful candidate will lead by embodying Brooke’s values and will benefit from the culture that these create: 

• People First 
• Results Focused 
• Straight Talk 

Key Qualifications 

• A strong history of client-facing software development experience and/or prior technical pre-sales experience, working in a fast-paced environment managing multiple priorities 
• Salesforce technical expertise that is certified and referenceable, across one or more of the following Salesforce certifications: 
• Salesforce Service Cloud Consultant 
• Salesforce Experience Cloud Consultant 
• Salesforce OmniStudio Consultant and/or Developer 
• Salesforce Platform Developer I 
• Salesforce Data Cloud Consultant 
• Excellent literacy and written and verbal communication skills 
• Ability to self-motivate and be comfortable to adapt and work with changing circumstances in a dynamic industry 
• A demonstrated passion for engaging with clients to understand the problems that need to be solved, and connect this to Brooke’s ability to drive value-based engagements 
• Demonstrated experience working in Agile project environments, with broad knowledge and experience in a variety of methodologies (e.g. Scrum, Kanban, Lean, XP)  

Highly Desirable 

• Existing relationships within the Salesforce eco-system and/or SaaS ecosystem 
• Salesforce Architect certifications 
• Experience in assessing or implementing Data and Integration (middleware) solutions as part of broader digital transformation programs 
• Ability to manage multiple priorities, display strong stakeholder management and collaboration skills 
• Strong attention to detail, with a passion to design and build high quality solutions and presentations 

About Brooke 

Brooke supports clients to tackle their most complex digital transformation needs. Many of our customers have complex system integration challenges amidst their business transformation needs, especially as they focus on becoming more customer centric. For some, this is a matter of evolution; for others, it’s a matter of survival. 

We’re looking for more than just good digital experts, system integrators and developers to solve these challenges. We’re looking for great people who can genuinely influence, direct and deliver the very best possible support for our customers and who are passionate about their success. We aim to be our customer’s trusted partner for their digital service transformation journey and be able to share their stories of success so we can continue to inform and assist other clients facing similar challenges and risks. 

Recruitment Agencies - please do not apply.