Client HR Manager

A highly motivated and proactive HR Manager within our International HR team, working with ZEDRA’s UK and international clients. As a HR Manager, you will play a vital role in consulting with our clients on various human resources needs. You will be a trusted partner responsible for advising clients on UK HR related matters and coordinating International HR matters.

This position requires excellent interpersonal skills, attention to detail, the ability to maintain confidentiality, and make a significant impact on client satisfaction and business success.

Key Accountabilities

• Client Support: Develop and maintain strong relationships with clients across industries, acting as a trusted advisor on all HR related matters.
• Client Relationships: Establish and nurture a professional relationship with our clients.
• Client Advice: Establish the needs for our clients and understand their business goals to develop client-specific HR strategies aligned with their industry dynamics and organisational objectives.
• Provide Guidance and Support: Advising clients' leaders/managers on performance management, employee development, and talent planning, considering the unique challenges the business is facing.
• Maintaining files/documents: Documenting all HR related information for all clients in the correct manner, in compliance with legal requirements and company policies onto our N Drive.
• NAV invoicing & WIP Management: Management of monthly client invoicing and legal/third party billing including WIP management.
• Scoping Calls: Lead calls/meetings with prospective and current clients looking to expand the client service offering and identify opportunities for the wider ZEDRA group.
• Coaching and Guidance: Provide coaching and guidance to clients' on complex employee relations, conflict resolution, and disciplinary procedures, considering the industry-specific regulations and compliance requirements.
• HR Policies and Procedures: Lead the development and customisation of HR policies and procedures tailored to clients' industry-specific regulations and compliance requirements.
• Third Party Relationships: Identify and manage partnerships with third party service providers where necessary to ensure they have the right expertise to deliver work and projects for our clients.

Knowledge & Experience

• Minimum of 7 years’ experience supporting and advising clients across a range of HR issues including complex casework and projects.
• Minimum of CIPD level 5 qualified
• Strong knowledge of HR best practices, policies, and procedures.
• Provide exceptional customer service and client satisfaction.
• Flexibility to adapt to changing client demands and priorities in a fast-paced environment.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with clients and employees.
• Strong organisational skills and attention to detail, with the ability to project manage multiple clients and tasks simultaneously.
• High level of professionalism, integrity, and discretion in handling confidential and sensitive information.
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
• Strong knowledge of employment laws and regulations with the ability to explain these concepts to clients in easily understood language.

For more information or to request a copy of the full job description, please email recruitment@zedra.comAll agency emails and queries should be sent torecruitment@zedra.com