Project Manager

Job Title: Project ManagerLocation: Remote, UKReports to: Deputy Head of Project ManagementWork schedule: Mon – Fri, 37.5 hours per weekWho are VitalHub?

VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance. From patient-facing apps and in-hospital flow management to national system control centres supporting the provision of healthcare services across US, UK, Canada, Middle East & Australia, our solutions exist to deliver an eco-system of joined-up technical infrastructure and centralised data integration.

The Opportunity:

The Project Manager at VitalHub UK, you will play a crucial role in overseeing multiple projects within our healthcare IT solutions portfolio. You will ensure the successful delivery of projects to our clients in the NHS, Middle East, and Australian markets. This role requires a dynamic individual who can manage complex projects, align diverse teams, and maintain high standards of quality and efficiency. This role will sit in the Professional Services Team, reporting to a Deputy Head of Project Management.

Your Responsibilities:

• Coordinate and work collaboratively with internal resources and third parties/vendors for the flawless execution of projects.
• Lead and deliver multiple projects, ensuring they are delivered on-time, within scope and within budget (whilst carefully monitoring and tracking revenue recognition for professional services).
• Develop detailed project plans, set milestones, and allocate resources effectively.
• Act as the primary point of contact for clients, understanding their needs, providing regular updates, and managing expectations.
• Support the Senior Project Manager to ensure effective preparation and presentation of project financial data within the NetSuite program and Ruddr platform. Making sure planned hours and actual hours are adhered to during the project phase.
• Collaborate with cross-functional teams, including implementation and integration specialists, business analysts, developers and support staff, to ensure project goals are met
• Developing project scope, objectives and deliverables, involving all relevant stakeholders, and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop and maintain comprehensive project documentation, including project plans, resource allocation, meeting minutes and change requests.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Identify, assess, and mitigate project risks, ensuring potential issues are addressed proactively.
• Perform risk management to minimise project risks - proactively identify, assess, and mitigate project risks - identifying project risks, potential delays and dependencies and initiating corrective action as appropriate (adjusting project plans accordingly).
• Resolve project-related issues quickly and effectively to minimise project delays and budget overruns.
• Maintain and monitor risk logs and ensure that mitigation plans are put in place for high-priority risks.
• Prepare and present regular project reports, including project status reports, progress updates, risk assessments and performance metrics to key stakeholders (internal/external).
• Implement lessons learned from completed projects to improve future project delivery processes and methodologies.

Essential Experience:

• Proven working experience as a Project Manager in the Information Technology sector.
• Experience of managing and leading multiple projects at one time.
• Thorough understanding of project management techniques and methods.
• Excellent client-facing and internal communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Solid organisational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office, Microsoft Project.
• Problem-solving and decision-making abilities.
• Detail-oriented with a commitment to delivering high-quality work.
• Ability to work under pressure and manage multiple priorities.
• Proactive, adaptable, and able to thrive in a fast-paced environment.

Nice to Haves:

• PMP / Agile / PRINCE II certification is a plus.
• Experience of using Ruddr.
• Experience in Healthcare Technology.
• Understanding of healthcare systems and regulatory requirements in the UK, Middle East, and Australia.
• Proficiency in project management software and tools.

What do we offer:

• Remote & flexible working
• 25 days holiday plus Bank Holidays
• Support to grow through professional learning & development courses!
• Employee Assistance Programme
• Inclusive approach to Diversity, Equity & Inclusion
• Events – networking and social
• PDP – progression & internal career opportunities
• Death in Service
• Regular training workshops

Our Interview Process:

1. Initial screening call with the Talent Team
2. Virtual Interview with the Head of Project Management & Deputy Head of Project Management
3. Virtual Interview with Hiring Managers – presentation required
4. Virtual Interview with the Director of Professional Services & Head of HR

As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.