Customer Service Assistant for an Apparel Company in Australia (Home Based Part Time)

Client Information The company specializes in creating, designing, distributing, and managing top fashion and apparel brands in Australia. Their operations span retail, department stores, online marketplaces, uniforms, B2B partnerships, wholesale, and major purchasing groups. Job Description

• Fulfill, manage, process and track eCommerce online orders using NetSuite (ERP)
• Handle inbound telephone calls / email & online chat enquiries
• Investigate and resolve customer queries
• Raise and manage stock transfers between stores
• Assist accounts on customer payments
• Field & solve retail store questions
• Manage client enquiries and directing them to the relevant Manager where appropriate
• Support Corporate Uniform division when necessary
• Typing and data entry for projects as required
• Various administration tasks
• Retail administrative tasks
• Retail Operational support

Must Haves

• Proficient in Netsuite
• Available to transition to full time in the future
• Proven work experience in customer service, sales or administration
• Highly collaborative but able to work independently
• Excellent interpersonal and communication skills on the telephone
• Proficient in Microsoft 365
• Proficiency in English both verbal and written
• Friendly, professional, detailed and service focused personality

Nice to Haves

• Previous experience in fashion & apparel industry
• Previous experience in administration and order management
• Previous experience in order management
• Experience working with 3rd party suppliers and partners

Home Office Requirements Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.

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