Service Coordinator - aftersales support

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor products and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. http://kariera.sbdinc.pl/

Service Coordinator - aftersales supportLocation: Poland - fully remote with business trips (2-3 days per week)

The Job (responsibilities):

• Execution and implementation of the centrally specified service and after-sales processes
• Expansion of spare parts & after-market sales with existing and new customers
• Support and regular visit of dealers and relevant service companies
• Technical Customer Consulting (Dealer, Industry and Consumer)
• Sales support
• On-site contact for authorities and, if arising, product liability cases
• First point of contact for the Dealers in relation to the service
• Service Manager support
• Preparation of reports

The Person (requirements):

• At least 3 years of experience with technical / commercial field
• After-sales / service experience in consumer products (ideally outdoor power equipment).
• Solution oriented, negotiation and sales skills
• Coping with difficult situations
• Ready for frequent business trips
• Driving license
• **Very good communication in English (**other CE language or German language will be an advantage)
• Familiar in working as a team member
• Self-reliant and ready to take challenges
• Good knowledge in Microsoft Office applications

We offer:

Ambitious and motivating challenges

Regular working hours (Monday to Friday)

Competitive benefits package

Add value to the business

Work with a diverse team with varying backgrounds

And More:Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.