Chat Support Clerk

This is a remote position.

Southland Organics is seeking a dedicated and customer-focused Chat Support Clerk to join our Environmental Services team. This role plays a vital part in delivering timely, accurate, and friendly support to our clients and partners through live chat communication. If you are passionate about environmental sustainability and enjoy helping others, this position offers a unique opportunity to contribute to a greener future while enhancing customer experience.

Location: United States (Remote) Key Objectives

• Provide prompt and professional assistance to customers via chat platforms.
• Resolve inquiries related to our environmental services and products efficiently.
• Support the team by documenting customer interactions and escalating issues when necessary.
• Maintain a positive and solution-oriented communication style that reflects Southland Organics’ values.

Responsibilities

• Respond to customer inquiries through live chat in a timely and courteous manner.
• Assist customers with questions about our organic waste management and recycling services.
• Identify and troubleshoot basic service issues, escalating complex cases to appropriate departments.
• Update and maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure consistent and accurate information is provided.
• Contribute to continuous improvement by providing feedback on common customer concerns and service enhancements.

Requirements Requirements

• High school diploma or equivalent; additional education in environmental studies or customer service is a plus.
• Proven experience in a customer support role, preferably in chat or digital communication.
• Strong written communication skills with an ability to convey information clearly and professionally.
• Basic knowledge of environmental services or a willingness to learn about organic waste management.
• Comfortable using CRM software and chat support tools.
• Excellent problem-solving skills and the ability to stay calm under pressure.
• Flexible, team-oriented mindset with a commitment to delivering outstanding customer service

Benefits Benefits

• Competitive salary and opportunities for professional growth.
• Comprehensive health and wellness benefits.
• Supportive work environment focused on sustainability and community impact.
• Ongoing training and development in environmental services.
• Opportunity to be part of a company dedicated to making a positive environmental difference.