Strategy & Operations Manager (Payments)

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role At Revolut, we do Ops differently. Our hyper-talented operations experts don’t just keep things ticking over. They’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. We're looking for a Strategy & Operations Manager to help us solve the toughest problems in our global fintech. We need your expertise to work with our Technology and Operations teams to help build and deliver the system that powers efficient and secure payment operations in Australia. The objective is simple: deliver the best payments capabilities in the local market. Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, let’s get in touch. What You'll Be Doing

• Leading and executing core projects to improve payments operations for our customers
• Building solid relationships with product teams and banking partners
• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
• Identifying new features to provide a seamless customer experience
• Leading the resolution of complex cases related to payments processing
• Providing expertise for non-BAU payment related issues escalated by customers or other teams
• Ensuring compliance with internal operating procedures and regulatory requirements
• Providing high-quality and independent feedback on payments service risks

What You'll Need

• A STEM degree or equivalent
• 3+ years of relevant work experience in fintech
• Fluency in English with excellent communication and writing skills
• A solid track record of taking ownership and leading complex projects
• A magic skill to break complex problems into smaller ones and to enjoy working with data

Nice to have

• SQL or Python skills
• A solid understanding of Australian payments systems and financial regulations
• Experience in risk assessment, fraud prevention, and compliance in payments processing

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's <a class="postings-link" href="https://www.revolut.com/legal/data-privacy-for-candidates">Candidate Privacy Notice