People Specialist (Knowledge Management)

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Knowledge Management team is responsible for transforming how information is captured, organised, and accessed across the company. Our goal is to build a robust system that makes sure important information is up-to-date, easy to find, and helps us run more efficiently. This is a unique opportunity to be the first hire for a greenfield project with a significant impact across the business. As our Knowledge Manager, you'll create and maintain a central documentation system. A crucial skill for this role is the ability to implement governance structures and tools that drive compliance, accuracy, and efficiency. You’ll collaborate cross-functionally to create dynamic knowledge repositories that evolve with the organisation's needs. Be the driving force behind building a future-proof knowledge infrastructure for the business. Up for the challenge? Let's get in touch. What You’ll Be Doing

• Designing and maintaining knowledge bases, repositories, and templates
• Implementing governance processes for documentation of life-cycle management
• Collecting, validating, and structuring content to ensure accuracy and accessibility
• Developing tools and platforms for effective knowledge management
• Analysing usage patterns, identifying information gaps, and generating actionable insights
• Creating systems to empower moderators to maintain quality and relevance
• Working on building Confluence documentation

What You'll Need

• 3+ years of experience in managing knowledge, writing documents, or related fields
• Proven expertise in managing content repositories and knowledge bases
• An excellent understanding of data governance, compliance, and privacy best practices
• Exceptional written and verbal communication skills
• Experience building scalable documentation processes in fast-paced environments
• Experience using Confluence and Jira

Nice to have

• A background in management consulting
• Experience with analytics and reporting on knowledge management systems
• Familiarity with SharePoint or other enterprise documentation platforms

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's <a class="postings-link" href="https://www.revolut.com/legal/data-privacy-for-candidates">Candidate Privacy Notice