Director of People & Operations

Hiring: Director of People & OperationsCompany: Rain Media

Reports to: TBD

Status: Full-time

Location: Remote

Position Overview

Are You a Systems Thinker Who Loves Supporting People?

If you get excited about building streamlined workflows, bringing clarity to chaos, and creating operational excellence while supporting an all-star team, this role is for you.

At Organics Ocean, we’re not just looking for someone to “manage tasks”—we need a builder.

Someone who can architect efficient systems inside ClickUp, roll them out across departments, and ensure they’re actually used. This person thrives on structure, moves quickly to identify and solve inefficiencies, and genuinely enjoys working with people, from hiring and onboarding to helping teams do their best work.

This is a dual-role: 50% process design, 50% people ops. If you love crafting SOPs, running point on hiring logistics, and turning chaos into repeatable playbooks, you’ll love this position. But if you struggle with documentation, avoid process adoption conversations, or get overwhelmed managing multiple moving parts, this isn’t the role for you.

Who we are: Organics Ocean

We are a premium direct-to-consumer supplement brand helping people live healthier lives through science-backed, clean, and effective products.

We’re not a company where things stay the same. We test, we optimize, we innovate—and we want someone who thrives in that kind of high-accountability, fast-paced environment.

_Why join our team?_High-growth eCommerce brand: Driven by innovation and fast execution, Organics Ocean has seen 350% year-over-year growth.

Ownership & Accountability: We trust our team members to take full ownership of their responsibilities. You are empowered to lead, execute, and improve without micromanagement. We value individuals who take initiative, hold themselves accountable, and drive meaningful results.

A team of high performers: We push boundaries, move fast, and get things done. The company is in a hockey stick growth phase. This is not a good fit for those who don’t want to grow.

ResponsibilitiesWorkflow & System Optimization (50%)

• Build and document SOPs, workflows, and internal processes primarily inside ClickUp.
• Create clear, repeatable task systems that support scalability across departments.
• Drive company-wide adoption of new processes, training team members, and troubleshooting blockers.
• Monitor the implementation of workflows and identify areas for improvement or automation.
• Own ClickUp quality control—consistently following tasks, statuses, templates, and processes.

People Operations (50%)

• Partner with hiring managers to draft compelling and accurate job descriptions.
• Collaborate with recruiters to source and review applicants for open roles.
• Join candidate interviews and contribute to final hiring decisions.
• Lead onboarding workflows and documentation for new hires to ensure a smooth ramp-up.
• Provide light HR support, including collecting employee feedback, maintaining documentation, and coordinating cross-functional personnel projects.

Requirements (expected proficiencies to excel in this role)

• 5 + years of experience in an operational or project management role, preferably within an HR team (HRIS Specialist, HRIS Analyst roles preferred), completing process workflows.
• 5 + years of experience specifically working within an HR team doing hiring, onboarding, manager coaching, SOPs, and interviewing.
• 5 + years of experience in a leadership role.
• 3 + years of Manager-level experience.
• Director-level experience, preferred.
• Proficiency in ClickUp or other project management tools (e.g., Asana, Monday, Notion) with a strong desire to own ClickUp company-wide.
• Experience writing SOPs and building workflows that scale.
• Experience working with a startup company.
• Familiarity with recruiting, onboarding, or HR processes.
• Strong communication and documentation skills.
• A systems thinker who’s also people-focused.
• Experience coaching managers on people issues and interviewing/hiring
• Experience supporting a fully remote or hybrid team.
• Willingness to work on a small team and get your hands dirty, building from scratch.

Bonus Points:

• Experience incorporating AI into daily operations is a plus!
• Prior experience in a startup or high-growth eCommerce company.
• PHR or SHRM-CP certification, strongly preferred.
• Training experience, strongly preferred.

Additional requirements:

• Willingness to work overlapping PST time zone, regardless of geographic location.
• Access to a computer
• Reliable internet connection
• Reliable and distraction-free work environment

Software Utilized by the Company

We utilize dozens (if not over a hundred) of software platforms. Key applications for this role include:

ClickUp, Slack, Google Workspace, Dropbox, HRIS Systems

Offer Details

• This is a full-time, remote, W-2 employee position. Pay is $105,000 - $120,000/year depending on experience.
• Healthcare stipend
• 10 days of PTO + 6 holidays

About Organics Ocean

To learn the founder’s story and more about Organics Ocean, visit the website.

The company is a place for innovation. Team roles and responsibilities are clear, and the passion of being a part of something bigger than one’s self is shared among everyone. The environment is casual, but the work is serious. Riding this wave of growth only works with A-Players on the team, and that is what everyone is: an A-Player.

Cultural Pillars:

• Accountability: Take full ownership of your responsibilities and their outcomes. You commit to seeing tasks through, accepting both successes and failures as your own, and continuously learning and improving along the way.
• Attention to Detail: We are fully focused on the task at hand. In eCommerce, every action has a ripple effect—one mistake can impact the entire process. By carefully attending to your work, you ensure that each detail contributes to the success of the whole.
• Honesty & Trust: We are transparent, even when it's difficult. Speaking up about hard truths, especially when mistakes are made, helps us address issues before they become bigger problems. As a company, we need to know the challenges in order to fix them. Avoiding the truth only allows issues to fester and harm the company in the long run.
• Innovation: We are continuously pushing the boundaries and exploring new ideas. We're not tied to the status quo—if you see an opportunity for improvement, speak up. We value and encourage fresh thinking to drive the company forward.
• Move Fast and Persevere: We push forward with speed and determination, even when things get tough. In the fast-paced world of e-commerce and startups, challenges are inevitable. Success comes from acting quickly, adapting, and staying resilient when obstacles arise. We don’t slow down when things get hard—we press through and keep moving forward.