Senior Director of Human Resources Operations

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

**Compensation Range for This Position Is $135,000 - $139,000 depending on experience.__This is a REMOTE, full time opportunity.

As the Senior Director – People and culture Operations, you will partner with the Chief People Officer (CPO) to ensure strategic integration, departmental alignment, and thought leadership across the People and Culture team. Design, innovate, and integrate strategies across the talent life cycle from attract to alumni. Oversees People and Culture teams responsible for systems, analytics, and field human resources. Leverage leading practice research and insights to recommend long-term strategies that enhance team member experience, improve operational effectiveness, and strengthen core competencies.

How You’ll Contribute

• Support the CPO on special projects and coordinate horizontal alignment of the P&C functions across the Mercy Ships organization.
• Provide direct strategic oversight for P&C programs including, but not limited to, systems, reporting, analytics, travel, and ship-based P&C
• Design and help implement large-scale programs to build collaboration, drive effectiveness, and improve workforce performance and capabilities. Influence, support, and facilitate to ensure realization of intended benefits of change.
• Ensure field operations are aligned with the organization’s core values, mission, vision, and latest strategic priorities.
• Lead capacity building for ship-based P&C functions through development, retention, coaching, performance management, and managerial activities.
• Support the digitization of P&C functions and processes. Ensure P&C systems meet organizational needs and provide an ideal user experience.
• Identify opportunities to create cross-group collaboration and synergies.
• Partner with P&C leaders to develop key processes, procedures, and communication plans that facilitate attainment of organizational goals.
• Other duties as assigned.

The Ideal Candidate

• Knowledge and experience of broad-based Human Resources best practices related to systems, process documentation, project management, analytics, employee relations, business partnership, policy management, employee engagement, and/or performance management functions.
• High level of computer literacy, including Power Point, Word & Excel, and process documentation software.
• Skilled ability to obtain, understand and respond strategically to client needs.
• Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
• Strong analytical, problem solving and conflict resolution-skills.
• Energetic, motivated, service-oriented, and able to multi-task.
• Proven track record of delivering on time, on budget, and meeting client commitments
• Ability to work to tight deadlines while maintaining high standards of communication
• Highly self-motivated and directed.
• Able to deploy effective change management behaviors.
• Self-motivated team player and detail oriented.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education & Experience

• At least 10 years’ combined experience in a variety of Human Resources functions (project management, employee relations, business partnership, policy management, employee engagement, and/or performance management functions).
• At least 5 years’ experience designing, implementing, and improving Human Resources systems, policies, and processes.
• At least 5 years’ management experience.
• Master’s degree (MBA preferred).
• Experience working in a cross-cultural, global environment.
• SHRM, HRCI or Global HR Certification.
• Previous experience with Mercy Ships in a ship-based role.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.