Billing Operations Manager

Billing Implementation Manager__up to £600 per day__Remote working__ASAP Start__min 5 month contract

My client is implementing Chargebee as their billing platform and need a hands-on billing specialist to lead the implementation, embed best-practice process, and take it from go-live to a stable, optimised state. They require someone with experience with Chargebee (or similar) in a channel/partner or subscription business, and is comfortable both designing process and running it during transition.

Responsibilities will include:

• Chargebee Implementation & Optimisation
• Configure products, pricing, and partner structures within Chargebee ahead of go-live
• Design and document best-practice billing processes and workflows suited to our channel/partner sales model
• Work with internal stakeholders (finance, sales, account management) and Chargebee/implementation partners to ensure correct, scalable configuration
• Build out CDR collection processes and cadences per partner (e.g. billing on the 25th; other partners on the 1st)
• Post go-live, run a structured review to identify pain points, manual workarounds, and inefficiencies
• Streamline and automate the monthly billing cycle: invoice generation, QC, dispatch, payment file generation, payment allocation, and reporting
• Reduce manual touchpoints and error rates across the billing cycle
• Document SOPs and hand over a stable, optimised process to the ongoing billing/finance team
• Build onboarding (setup, first invoice accuracy) and offboarding (termination, final billing, credit notes) processes to prevent errors and disputes
• Revenue Assurance
• Ensure billing accuracy against contracts and pricing; reconcile Chargebee to CDR data and GL; resolve discrepancies
• BAU Billing Cycle (during transition)
• Own monthly billing: CDR collection, invoicing, QC, dispatch, payment files, allocation, reporting
• Handle daily items: one-off invoices, credit notes, ad hoc reports, payment reminders/receipts

Candidate Specification:

• Proven Chargebee (or similar) implementation experience
• Background in channel/partner or usage-based (CDR) billing — telecoms, SaaS, or CX/contact centre
• Track record improving billing process, not just operating it
• Understanding of revenue assurance controls
• Comfortable working independently, remote, with CFO/FC visibility
• GL reconciliation experience
• Prior billing migration/transformation work, ideally exit/diligence-related