Client Success Associate

Hacked.com is a cybersecurity company that provides services to help executives and businesses recover hacked accounts, remove harmful information, and secure their digital presence. We are dedicated to our clients, and we strive to be the best at what we do.

Role Description

This is a contract based remote role titled "Customer Success Associate at Hacked.com". You will be responsible for day-to-day sales & support activities like:

• Inbound assessment calls (15 min via Zoom)
• Outbound calls to potential clients (leads)
• Responding to inbound emails
• Responding to inbound calls
• Outreach to potential partners

Qualifications

• Strong customer support skills
• Excellent analytical skills
• Ability to provide high levels of customer satisfaction
• Exceptional written and verbal communication skills
• Technical support experience
• Cybersecurity background
• Experience with customer relationship management (CRM) software
• Ability to work independently and remotely
• A bachelor's degree in computer science or a related field

Minimum Work Hours: 30 hours per week.Work schedule: You can decide yourself when you want to work as long as you have at least 5 consecutive work days per week with a minimum of 3 hours per day. We would also like you to cover a few hours every other weekend at 1.5x your hourly rate.

Two weeks of paid training followed by a one-month probation period.