Customer Success Specialist in CRM

Customer Success Specialist in CRM at FitnessKPI

FitnessKPI is looking for a committed CRM Specialist to join our innovative team. This role is crucial in enhancing customer satisfaction and loyalty by paying close attention to their needs and leveraging our industry-leading B2B SaaS solutions in the fitness sector. If you are passionate about driving customer success, increasing sales through additional services, and building long-lasting client relationships, we want you on our team!

Responsibilities:

• Act as a communication bridge between the technical team and clients.
• Assist with the initial setup and onboarding of new clients.
• Measure and enhance customer satisfaction, extend customer lifecycle, and increase referrals.
• Identify client needs, manage suggestions, and develop solutions to meet those needs.
• Build trust through open and interactive communication, ensuring clients fully utilize the features of FitnessCRM.
• Enhance customer loyalty and generate revenue through additional service sales and client referrals.
• Conduct individual and group consultancy and training sessions, monitoring key performance indicators (KPIs) in this domain.

Requirements:

• Proven experience in CRM configuration (HubSpot, Salesforce, High Level, Clientify, Pipedrive, etc.).
• Team player with a responsible attitude.
• Exceptional customer service skills.
• Proficiency in English (Strong ability to lead client meetings and deliver training sessions with confidence and ease is essential ).
• Commitment to the project and eagerness to grow within the company.
• Minimum of 2 years of experience working with CRM software.

Location:

This is a remote position open to candidates worldwide.

Profile:

We are looking for professionals with experience in CRM software management (minimum of 2 years) to provide expert guidance to our clients.

Growth Opportunities:

FitnessKPI is a growing company with ample development opportunities for ambitious employees looking to advance their careers.

Languages:

English C1 level is required.

Values:

Honesty, teamwork, and customer focus are at the core of our operations and essential in our team members.

Join FitnessKPI and help transform the fitness industry with innovative solutions and exceptional customer service!