Call Center Representative

Call Center Representative with Experience

100% Remote / Part-Time and Full‑Time Schedule Available / Customer Service Focused

Starting Rate: $7.00US, after 90 days $7.25, after one year $7.75

Are you passionate about helping people and delivering outstanding service? We’re hiring a Call Center Representative to be a key driver in connecting customers with the best moving service providers in the industry. You’ll handle high‑value inbound and outbound leads and ensure top‑tier customer experience.

What You’ll Do

• Handle inbound and outbound calls professionally and courteously to clients and moving service providers
• Deliver exceptional customer service, addressing questions, concerns, follow‑ups, and service clarifications
• Provide clear, accurate information about moving services and guide clients to the right providers
• Connect and qualify leads to ensure a smooth transition to service fulfillment
• Maintain accurate CRM records, call logs, and follow‑up actions
• Meet and exceed performance targets (call quality, first‑call resolution, call volume, customer satisfaction)

What Success Looks Like

• Strong ability to listen actively, solve problems on the fly, and provide clear next steps
• Maintain a high level of empathy and professionalism, even with difficult conversations
• Ability to work in a fast‑paced, target‑driven environment
• Comfortable navigating CRM systems, scripts, and structured call flows

Technical & Hardware Requirements

To support consistent high‑quality remote performance, you must provide:

• RAM: 8 GB minimum
• Monitors: Dual monitors recommended, however single monitor is acceptable
• Internet: Wired connection only (no WiFi); cable or fiber strongly preferred
• Headset: Wired USB headset (3.5mm not permitted)
• Keyboard & Mouse: Wired
• Internet Speeds: Minimum 20 Mbps download / 10 Mbps upload
• Operating System: Windows 10 or higher, or Mac OS 14 or newer

Communication & Skills

• Proficiency in English with exceptional verbal is required
• Excellent active listening, problem resolution, and decision‑making skills
• Ability to multitask, adapt, and handle a fast call flow with professionalism

Why You’ll Love Working With Us:

• You’ll be part of a mission‑driven team in the moving services lead generation space where your voice contributes directly to customer satisfaction and business growth.