Customer Experience Specialist

We have partnered with a rapidly growing retail and technology company committed to delivering high-quality, luxury-grade products at lower prices. Our client’s mission is to provide customers with the best deals through innovation, price transparency, and sustainable production. We are seeking skilled Customer Experience Specialists who will be responsible for answering customer questions pertaining to product information, order statuses, tracking information, returns and exchanges, etc. REWARDS

• $21/hour to start
• Comprehensive benefits package, including health, dental, vision, and life insurance
• Paid time off and company holidays
• Opportunity to work in a fast-paced, customer-first environment

Requirements

• 2+ years of experience working with computer and web-based tools
• 2+ years of experience in customer service/support or a role requiring strong writing skills
• Experience with customer service platforms like Shopify, Zendesk, or Gorgias is a preferred
• Comfortable working remotely in a distraction-free environment
• Open availability, including weekends and key holidays
• Prior experience in a startup or fast-paced environment is a preferred

Responsibilities

• Engage with customers over the phone, chat, email, and social media regarding order tracking, returns, product details, and account information
• Manage multiple customer interaction channels efficiently
• Provide best-in-class service while working in a fast-paced, startup environment
• Proactively identify and resolve customer issues to improve retention and satisfaction
• Convert negative customer experiences into positive interactions
• Maintain key performance metrics, including CSAT, customer retention, response time, and daily customer interactions

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply