Relationship Manager, Exec Search

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. About The Role Invenias plays a critical role in supporting executive search firms around the world. As a Relationship Manager, you will help ensure our customers continue to succeed with the platform while shaping the future of the product through the feedback and insights you bring back to the business. Reporting to the General Manager of Bullhorn’s Executive Search technology practice, you will serve as the primary relationship owner for a broad portfolio of firms, delivering a scalable engagement model that helps customers solve challenges, adopt best practices, and get more value from the platform. Working closely with Product, Support, and Sales, you will help ensure that our customers continue to see Invenias as an essential part of how they run their search businesses. A typical day will include...

• Acting as the primary relationship owner for a portfolio of SMB executive search firms using Invenias
• Helping customers navigate challenges, coordinating internally when escalations arise, and sharing best practices from across the customer community
• Monitoring customer adoption and usage trends to identify opportunities to increase value and engagement with the platform
• Supporting renewal conversations and helping customers plan their continued use of Invenias
• Identifying opportunities for customers to benefit from additional Bullhorn capabilities, integrations, or partner solutions
• Supporting customers during key lifecycle moments including onboarding, adoption milestones, and growth of their Invenias usage
• Acting as the voice of the customer by sharing feedback and insights with Product and internal stakeholders
• Documenting customer interactions and ensuring timely follow-up on any open issues or action items

This role is a fit for you if…

• You have strong problem-solving skills and approach challenges with empathy, curiosity, and a positive mindset
• You care deeply about customer success and enjoy building relationships with a wide range of personalities
• You are comfortable managing a broad portfolio of customers and staying organized across competing priorities
• You communicate clearly and confidently, both with customers and internal teams
• You thrive in a fast-moving environment where customer needs evolve and no two days look exactly the same
• You enjoy learning new technologies and helping others get the most out of the tools they use

Bonus points if you have…

• Experience working with recruitment software
• Familiarity with the executive search or staffing industry
• Experience managing renewals or commercial conversations with customers

What We Offer...

• Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
• Access to our Discounts and Wellbeing Portal
• Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
• Unlimited Vacation
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.