Guest Administration Support

Guest Administration Support (Zero Hours / Non-Fixed Term)Location: Remote About Us At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity. Key Responsibilities

• Processing and completing web conversion enquiries accurately and efficiently
• Updating and maintaining guest booking records across internal systems
• Performing quality checks on reservations to ensure all details are correct and complete
• Supporting administrative handling of spa, treatment, and dining bookings
• Inputting and verifying guest data in line with company standards
• Assisting with backlog clearance of historical enquiries and requests
• Ensuring all tasks are completed in line with agreed productivity and accuracy targets
• Flagging incomplete or unclear bookings for review by the core team
• Maintain clear and accurate internal records of work completed
• Following established processes and guidelines for guest administration tasks
• Working collaboratively with the wider Guest Experience team to support operational priorities
• Escalating any system issues or booking discrepancies appropriately

Key Skills & Requirements

• Have excellent attention to detail and accuracy
• Have the ability to work independently in a remote environment
• Have good organisational and time management skills
• Be comfortable working with systems and handling repetitive administrative tasks
• Have the ability to follow processes and complete tasks efficiently
• Have basic understanding of bookings or reservation systems (preferred but not essential)
• Be reliable and able to manage workload to meet productivity expectations

Additional Information

• 20 - 40 hours per week
• Working 5 days out of 7 per week
• Working hours are flexible through Monday - Sunday (flexibility required to fit the business needs)
• Remote - 1 day in office training required at Moreton-in-Marsh

Benefits

• Competitive salary
• Complimentary Spa Day on work anniversaries at any of our company spas
• Coffee, tea and snacks from our kitchen
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Skills Good Communication Skills Microsoft Office Administration