Customer Service Representative

Company Description

Aqualona Products Ltd specializes in innovative bathroom accessory designs with over 50 years of industry experience. Committed to using premium materials and paying attention to detail, we provide stylish and practical solutions for enhancing bathroom décor. Our diverse range of themed concepts ensures an easy and enjoyable selection process for customers looking to transform their bathrooms.

Role Description

This is a part time, work from home, Customer Service Representative role. Responsibilities include delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will play a vital role in maintaining a positive customer experience by professionally handling customer interactions and feedback. A lot of the work will be through Amazon but will also include inquiries from our Shopify website

4 hours- 5 days a week

Work from home

Within the first 6 months the role will get bigger and become more full time with days in the office as well

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience with Customer Experience and effectively improving Customer Relations
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Experience in retail, hospitality, or a related field is a plus
• Amazon customer service experience is encouraged