Customer Care Representative

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. INTRODUCTION: This position is directly responsible for handling inbound and outbound calls and mail while providing quality service to customers. This position is directly responsible for the overall productivity of the call center. WHAT YOU’LL DO:

• Responsible for taking inbound calls and processing mail directed from the queue; Typical inbound interactions include but are not limited to: Assisting clients and members with billing questions, account updates and corrections, report reviews, advising of cancellation and freeze policy and resolving disputes.
• Research member accounts to ensure all requests received are as outlined by the club; Communicate with clients and members when documentation is not correct.
• Responsible for accurately noting each account with the interaction content
• Maintain individual standards: Meet minimum QA goal of 95%; Minimum schedule adherence of 95%; Maintain an average talk time of 300 seconds or less; Maintain an average mail time of 390 seconds or less ; Maintain an acceptable error percentage
• Maintain departmental standards
• Any other duties as assigned by Manager or management
• Regular and reliable attendance required

WHAT YOU’LL NEED:

• Must be able to work any shift including our latest shift from 12PM – 9PM Central
• Shift are assigned based on the needs of the call center and are not negotiable.
• Must be able to work a rotating schedule post training
• 100% mandatory attendance for 9-week training period; 8 am -5 pm CST, Mon-Fri (fully remote)
• Must be able to work overtime as needed.
• Must type 40 WPM
• Employee must furnish a high-speed internet connection to connect to ABC’s server - must be connected by wire.
• Experience with Microsoft Word, Excel, Outlook
• Must be able to accurately and effectively communicate with other departmental staff members, members and clients both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Must be extremely detail-oriented and able to make sound decisions
• Must be self-motivated
• Must possess good grammar skills and professional phone presence
• Must be dependable
• Must have a secure, quiet work at home environment
• Must provide internet services that meet and/or exceed internet service requirements outlined by company guidelines
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• Must be able to sit for prolonged periods of time up to 8-10 hours per day with periodic breaks
• Must be able to look at a computer monitor and type for prolonged periods of up to 8-10 hours per day with periodic breaks
• Must be able to speak and listen for prolonged periods of time up to 8-10 hours per day with periodic breaks.
• Employee must furnish a mobile phone, landline phone and/or devices necessary to receive and send business communications if system is unavailable to communicate or to report an absence.

AND IT’S GREAT TO HAVE:

• Bi-lingual is a plus
• 1-2 years Customer Service experience preferred

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $17.50 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:   ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About ABC Fitness   ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.   From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.   Learn more at abcfitness.com  WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com