Igor Smiljanic

Results-driven Senior IT Support Specialist & Data Analyst with over 15 years of experience managing end-to-end IT operations, multi-site infrastructure, and data-driven reporting. Strong expertise in SQL, Python, Excel, Power BI, and automation, with a proven track record of improving system uptime, reducing manual workload, and optimizing business processes. Skilled in cybersecurity, troubleshooting, system administration, and customer support, with hands-on experience in cloud platforms, firewalls, VPNs, and on-premise environments. Adept at leveraging AI tools to accelerate diagnostics, documentation, and data analysis. Recognized for problem-solving, cross-team collaboration, and delivering reliable technical solutions in fast-paced environments.