Cruise Customer Service Consultant

Calling all Cruise Customer Service Specialists! We have a brand new, fully homebased role which offers a highly competitive salary up to £28k and a Monday to Friday working week between 9am - 6pm!

As a Cruise Customer Service Consultant, you’ll play a vital role in ensuring our client’s customers enjoy a seamless post-booking experience. Excellent knowledge of the cruise market is essential for the position, along with a customer focused approach and strong problem solving skills.

In return, you’ll benefit from a highly competitive salary, all necessary equipment provided, great working hours (no lates or weekends!) amazing cruise and travel discounts for you and your family and comprehensive training and professional development opportunities.

If this role is of interest to you, please press the apply online button now.

Role of Cruise Customer Service Consultant:

• Handling a variety of post-sales queries via phone and email.
• Arranging special requests and add-ons to enhance client bookings.
• Booking additional services when required including excursions, dining, and drink packages.
• Managing booking amendments and changes.
• Completing any ad hoc administrative tasks as required.
• Resolving customer issues or complaints, escalating where necessary.
• Liaising with internal departments with any queries or amendments
• Offering an exceptional level of customer service and completing work to a high standard.

Skills required for the role:

• Previous experience in a customer service or support role within the cruise sector is essential.
• Excellent knowledge of the cruise market - essential.
• Strong organisational skills: Professional, detail-oriented, and able to prioritise tasks efficiently.
• Problem-solving ability: Capable of managing complaints and finding amicable resolutions.
• Team player: Collaborative and adaptable in a dynamic environment.

If you’re interested in learning more about this Cruise Customer Service Consultant opportunity, please press the apply online button now!

Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

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