Client Support Specialist

About Our Company:

Stova is an award-winning end-to-end event technology company, focused on creating innovative solutions for in-person, virtual and hybrid events and providing insight to event planners and organizers about the data driven behind their event. With every meeting and event, Stova creates transformative experiences that enable their clients, attendees, and sponsors to make valuable connections. Companies of all sizes entrust Stova to solve all their event challenges from small intimate gatherings to large tier one events. For more information, visit https://www.stova.io/.

Position Summary:

Stova is eagerly seeking a new Client Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you’ll love working with us!

Responsibilities may include, but are not limited to:

• Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system
• Provide guidance and support for the configuration of the client's platform
• Troubleshoot and coordinate with other teams on system issues
• Use independent judgement for best course of action for issue resolution
• Provide training to clients in the use of system and system updates
• Fully document questions and issues for external and internal knowledge sharing
• Update training and support materials as necessary
• Additional project and ad-hoc assignments

Requirements:

• Bachelors degree or equivalent
• 2+ years of experience in a software environment handling incoming client requests
• Excellent verbal, written and interpersonal skills
• Proficient in online software applications
• High degree of accuracy and attention to detail

Preferred Skills and Experience:

• Experience in the events and meetings industry
• HTML Knowledge

Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.