Orchestrate Consulting's mission is to help job seekers access carefully coordinated opportunities that match their career goals. We are not a staffing firm or agency. Orchestrate Consulting does not hire for these roles—we curate and validate them from verified employers. Employer Industry: Education Technology Why Consider This Job Opportunity

• Potential to earn a quarterly functional bonus based on individual job performance
• Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year
• 401K with employer-matched contributions
• Healthcare (medical, dental, and vision) coverage starting day one
• Quarterly performance reviews with a strong culture of internal advancement
• Work from home position with necessary job assets provided by the employer

What To Expect (Job Responsibilities)

• Handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations, and general product and process inquiries via phone, email, cases, and live chat
• Navigate multiple internal software applications while conversing with customers to clarify their needs and resolve outstanding inquiries
• Identify and report on trends that lead to improvements in products, services, processes, and websites
• Achieve established quality, availability, and productivity objectives to ensure overall success
• Share acquired knowledge through mentoring opportunities to support others' success

What Is Required (Qualifications)

• Must possess a High School Graduate diploma or GED
• Solid multi-tasking and organizational skills
• Commitment to ongoing personal development
• Ability to thrive in a team environment and work productively and independently
• Professionalism, attentiveness, compassion, and courtesy towards others

How To Stand Out (Preferred Qualifications)

• Experience in customer service or related roles in the education technology sector
• Familiarity with digital products and services
• Ability to identify trends and suggest improvements based on customer feedback
• Strong interpersonal skills to effectively mentor and support colleagues

EducationTechnologyCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #OrchestrateConsultingGroup