Onboarding Specialist

Onboarding Specialist (SaaS)Location: UK (Fully Remote)

Type: Full-time

The Role

We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live.

In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.

What You’ll Be Doing

• Manage the full onboarding lifecycle from setup through to go-live
• Deliver engaging training sessions both remotely and on-site
• Work closely with technical teams to configure client databases and support initial data setup
• Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
• Capture and document client requirements and ways of working, ensuring this is shared internally
• Maintain expert-level product knowledge, including new feature releases
• Conduct structured handovers to Customer Success teams
• Meet KPIs and SLAs while contributing to continuous improvement initiatives

What We’re Looking For

• Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment
• Strong project management skills, with the ability to manage multiple implementations simultaneously
• Experience configuring and delivering training on complex software systems
• Excellent communication skills, with the ability to explain technical concepts clearly
• A customer-focused mindset with the ability to build strong relationships
• Highly organised, proactive, and self-motivated
• A strong aptitude for understanding and presenting technology
• Willingness to travel to client sites when required

Nice to Have

• Experience with implementation or project management methodologies
• Industry experience within waste management or environmental services
• Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
• Experience working in a remote-first environment aligned to UK business hours

What’s on Offer

• Fully remote working
• Flexible working hours (aligned with team needs)
• 25 days holiday + UK bank holidays, plus birthday off
• Additional holiday entitlement with tenure
• Learning & development budget and dedicated days
• Health cash plan and pension
• Work-from-home allowance
• Regular team offsites and collaboration opportunities
• Enhanced parental leave
• Travel expenses covered

If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.