Customer Happiness Team Agent (Seasonal)

Naked Wines is looking for some Customer Happiness Team, Seasonal Agents! Remote (within KS, CA, or CO) Seasonal Employment Dates: September 2025 - February 2026 Shifts:Tuesday-Saturday (8-5 PST on weekends, 9-6 PST on weekdays) Sunday-Thursday (same hours) $18.81/hour + monthly bonus + $50 wine allowance Love wine? Love making people happy? Read on. Are you one of those people who always go out of your way to help others? Do you cringe when you witness bad customer service? Are you the kind of person who finds joy in turning someone's day around—especially with a great conversation and a dash of charm? If so, you might be the perfect fit for the Customer Happiness Team at NakedWines.com. Our purpose: Glad you ask. In a nutshell, we're all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see. It's a different way of doing things, sure. But it works. We're currently the largest online direct-to-consumer winery in the USA, shipping over 1 million(!) packs a year to curious wine lovers. And with an ambitious road ahead, we've got no plans on plugging the cork on growth. Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot. Your purpose: We're hiring seasonal agents to help us through our busiest time of year—September 2025 through February 2026. You'll be on the front lines of our customer experience, solving problems, answering questions, and making our customers feel like VIPs. To nail your job you will:

• Keep up with a fast-paced contact center. (Goal- 64 interactions per shift)
• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Turn tricky situations into great experiences
• Be reliable and consistently show up for your shift on time and give it your all
• Love being on the phone and computer most of the day

We'll love you because you:

• Have exceptional verbal and written communication skills
• A natural instinct to help people and go above and beyond
• Feel good about yourself when you can turn someone's day around
• Are open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Comfort with technology, multitasking, and fast-paced work
• Have experience in a call center-like environment
• Already love wine or are interested in learning more about it
• Are smart but humble

Requirements

• Must be 21 years of age or older (we're in the wine business after all)
• Must be able to take phone calls from customers while working remotely
• Previous customer service experience, preferably from a call center-like environment
• Must be eligible on your own to work in the US to qualify. An employer-sponsored work visa is not currently available for this role
• Must be able to work either a Tuesday-Saturday shift or Sunday-Thursday- 8-5 PST on weekends and 9-6 PST on weekdays
• You live in KS, CA or CO (for payroll tax purposes)

BenefitsCompensation and Benefits:

• Compensation: $18.81/hour
• Fully remote position, we provide all the equipment
• Up to $280/month in performance bonuses
• 48 hours of sick time
• Wine allowance - $50 a month towards your Nakedwines.com account
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends!

The Hiring Process:

• One-way video screen (answer a few questions at your convenience)
• Video interview with hiring managers
• Final decision+offer (if we're a good match)

Sound Like You? If you're passionate about people, customer service, and maybe a glass of something red or bubbly, we want to hear from you! Prior wine knowledge is a bonus, but not required. We'll teach you what you need to know. Naked Wines is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.