Customer Service Officer - FMCG

• Melbourne CBD Location|$65,000 + Super

About Our Client Our client is a global FMCG retail organisation, who operate on a global scale. They have a strong customer base, a very high market share and want to deliver the best outcomes to all customers on every interaction. This permanent, full-time role is an excellent opportunity for a candidate with excellent all-round customer service skills, who is looking to take on a new role in an international organisation. Job Description Reporting to the Customer Service Manager, your main role and responsibilities will include but not limited to:

• Daily data entry of customer sales orders.
• Answering inbound calls and emails from customers about stock and availability.
• Working closely with internal territory manages to process customer requests.
• Coordinating freight and shipping for client orders + providing ETAs.
• Development of customer relationships through high quality communication skills and customer service.
• General ad-hoc requests as required by the customer service and administration team.

The Successful Applicant We are looking for a dedicated Customer Service Officer, who has a passion for customer service and likes to work cooperatively in a small team environment. To be successful, you'll need to have excellent communication skills, both written and verbal and be able to work in an office environment 3 days per week. This is a fast-paced role and one where you'll be continually busy for the duration of the day. This role will be required to working Monday - Friday, full-time hours, with a start date in early October. What's On Offer You would be joining a growing and expanding team and business that values, respect, care, and teamwork plus additional benefits of:

• Melbourne CBD location.
• $65K plus superannuation.
• Permanent, full-time role.
• Retail FMCG business.
• Hybrid role.

Contact: Nina WaringQuote job ref: JN-092024-6530549