Senior Operations Manager

At Matter Labs, we believe freedom drives progress and prosperity. We don’t see ourselves as a company, but as a team aligned around a single mission: to advance personal freedom for all (see ZK Credo).To achieve this goal, we’re building zkSync — a credibly neutral, fully open source technology stack and network on top of Ethereum, which is owned and governed by its community. We use advanced cryptography called zero-knowledge proofs to scale Ethereum infinitely without compromising on security or decentralization. With a world-class team, a community of over 1M supporters across Twitter + Discord, and hundreds of millions $ in funding, we have abundant resources to accomplish the mission. Building an all-star Operations team is critical to the success of the project. As the Senior Operations Manager, you will play a key strategic role, directly reporting to the Chief of Staff to the COO. The day-to-day tasks will vary widely, requiring you to be flexible, proactive, hands-on, strategic, efficient and resourceful. We're still a small team, which lends itself to high degrees of autonomy, impact, accountability, and the expectation for high execution power and attention to detail. We care about results, and give lots of trust while working on strong alignment to achieve those results. We are fully remote but for this role with a preference for candidates in CET timezones. What You’ll Be Doing

• Identify, develop, and drive operational excellence and long-term strategies and initiatives across multiple priorities, issues, and roadblocks facing the Operations team (as well as wider business) using your experience leveraging data for business impact
• Personally lead key company and department-wide initiatives in a fast, efficient, and effective manner (for example, filling in for business gaps, introducing and documenting team processes, leading team OKR planning, manage external investor relationships)
• Serve as a liaison between Operations, Leadership, and our different business units (Growth, Tech, Business), demonstrating clear and direct communication skills
• Support in driving forward key projects across all Operations functions, including: Investor Relations, Finance, Legal, People Operations, Recruiting (for example, preparing quarterly Investor Updates, responding to Investor inquiries, maintaining documentation system for legal documents, helping analyze employee engagement surveys)

What We Look For In You

• This role requires an independent, analytical, and generalist approach to problem-solving and project management, with a relentless pursuit of operational excellence
• History of identifying and developing business cases for strategic growth opportunities and operational improvements and elegantly executing projects from proposal to implementation
• Natural curiosity and a solutions-oriented mindset that leads to proactively coming to the table with creative solutions. Some projects will be given to you, and others will require you to identify gaps in the business
• Independent, self-starter with the ability to quickly respond to problems — both tactical and strategic — and proactively address conflicting stakeholder requirements to achieve creative compromise
• Able to deep dive into data, identify and quantify opportunities, and design sustainable improvements and solutions
• Excellent communication and influencing skills - able to manage up or down in the organization, and comfort working with senior leadership
• Strong presentation skills combined with the ability to present data in a way that is persuasive to all audiences
• Mix of analytical mindset, business acumen, and personal drive
• 5+ years of work experience in a relevant field (ex. consulting, strategy, operations) with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact
• Experience working in a high growth startup a big plus, especially in a fully remote/async environment
• Proficient in advanced Excel
• Fluent written and spoken English