Online Student Advocate - Remote

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• Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
• Assist students with registration, financial aid, and other administrative processes. Provide technical support for online learning platforms and tools.
• Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students. Participate in team meetings and trainings to increase skill level.
• Facilitate students access to campus resources, such as library services, career counseling, and tutoring.
• Work closely with academic departments, IT, student affairs, and other institutional offices to coordinate support efforts.
• Create and disseminate informational materials and guides to help students utilize available resources.
• Maintain regular communication with online students through email, phone, and virtual meetings.
• Conduct outreach to new and continuing students to ensure they are aware of available support services.
• Assist in the collection and analysis of data related to student satisfaction and service utilization.
• Track and document student interactions and outcomes to inform continuous improvement of advocate services through Raider Success Hub.

Grant Funded?: No Pay Basis Hourly Schedule Details Flex time to accommodate online student schedules when necessary. Work Location: Lubbock Preferred Qualifications Experience working with online students or in a virtual support role is preferred. Department TTU Online Business Operations Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Shift Day Required Qualifications Bachelor’s degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students. Does this position work in a research laboratory?: No Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. About The University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories. Job Family Academic and Student Services Job Sub Family Academic Advising Knowledge, Skills, And Abilities

• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency with technology and online learning platforms.
• Ability to work independently and as part of a team.
• Commitment to providing support to a diverse student population.

Hourly Pay Range $16.39 - $21.30 - $26.25 If you have questions about this posting, please contact support@lensa.com