Customer Service - Spanish

Latis Global Communications partners with over 1,000 businesses to help them connect with a global audience by offering tailored localization solutions. The company specializes in writing, translation, and application testing services to ensure its clients' products and services are adapted to diverse local markets worldwide. Latis Global Communications supports businesses across industries, enabling them to expand and grow effectively in the global marketplace. Known for its expertise, the company is dedicated to helping clients achieve relevance and success in their targeted regions.

Role Description

This is a full-time remote role for a Customer Service - Spanish professional. The position involves providing exceptional customer support in Portuguese by handling customer inquiries, troubleshooting issues, and ensuring customer satisfaction. The role includes managing customer interactions via email and other communication channels while maintaining excellent service standards and professionalism. Additionally, the individual will work to ensure a positive and seamless customer experience.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Knowledge and proficiency in Customer Experience and Phone Etiquette
• Fluency in Spanish and proficiency in English (both written and verbal communication)
• Ability to solve problems efficiently and manage customer inquiries with empathy
• Proficient organizational and multitasking abilities to manage multiple customer interactions
• Proficiency in using CRM tools and software is a plus
• Previous work experience in customer service or a related field is preferred
• Can work 1 AM TO 10 AM PHILIPPINE TIME