Customer Experience (CX) Associate

Join a Bold, Fun, and Passionate Brand in Beauty! Are you fluent in French Canadian and English? Do you thrive in a fast-paced, people-first environment? We're partnering with a vibrant, well-known professional haircare brand to find a Bilingual Customer Experience Associate who's ready to make a real impact-100% remotely. Job Details:

• Full-time
• Monday-Friday, 9 AM-5 PM EST
• Pay rate: $30/hour

Bilingual Customer Experience Associate Responsibilities:

• Support customers via email, chat, and social-always with a warm, brand-aligned tone
• Handle orders, returns, discounts, warranty issues, and product inquiries
• Stay sharp on product knowledge and tailor responses for everyday users and salon pros alike
• File and follow up on claims for missing/damaged shipments
• Investigate product quality issues and collaborate with internal teams for resolution
• Work cross-functionally with fulfillment and operations to create a seamless experience
• Identify opportunities to level up support processes

Bilingual Customer Experience Associate Requirements:

• Fluent in French Canadian and English (written + spoken) - required
• 2+ years in customer service (DTC or beauty industry is a plus!)
• Strong communicator with excellent problem-solving and multitasking skills
• Calm under pressure and detail-obsessed
• Comfortable with Microsoft Office and Excel
• Experience with Shopify and Zendesk or Gorgias is a big plus

Sound like you? Apply today and let's talk! Best, Karlee Boedeker Project Manager LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf

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