Ecommerce Customer Support & Administration Assistant

Company Description

Fuel Economy Solutions is an innovation-driven company specialising in eCommerce and digital business models focused on enhancing efficiency, sustainability, and smart energy solutions. They invest in and develop online businesses that provide value-driven solutions to optimise energy consumption and promote sustainability.

Role Description

This is a part-time remote role for an Ecommerce Customer Support & Administration Assistant. In this role, you will provide essential support to our eCommerce operations, helping with both customer service and back-office administrative tasks. You will be a key player in ensuring a smooth customer experience and efficient daily operations.

Key Responsibilities

• Customer Support: Respond to customer inquiries via email, phone, and chat, providing timely and professional support.
• Order Management: Process orders, handle returns/exchanges, and follow up on customer issues.
• Administrative Support: Assist with data entry, document management, and maintaining accurate records of transactions.
• Inventory Coordination: Support inventory tracking, stock updates, and liaise with suppliers where required.
• eCommerce Platform Support: Assist with updating product listings, pricing, and descriptions across our online platforms.
• Reporting & Documentation: Generate basic sales and support reports and assist with other administrative tasks as needed.
• Collaboration: Work closely with the sales, marketing, and logistics teams to ensure smooth order fulfilment and excellent customer satisfaction.

Qualifications

• Administrative Assistance and Executive Administrative Assistance skills
• Strong Phone Etiquette and Communication skills
• Excellent Clerical Skills
• Experience in customer service roles is a plus
• Ability to multitask and prioritise tasks efficiently
• Attention to detail and organisational skills