Lead People Partner - Operations & CX

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role This role will be a key strategic partner to our leaders, enabling them to activate and amplify their people. You’ll be instrumental in driving a high-performance and high-productivity culture across your portfolio, bringing data-driven insights and a deep knowledge of best practice to activate our leaders. Your role will be pivotal in driving the commercial success of Employment Hero through:

• Providing world-class guidance to our senior leadership team, helping them to achieve their growth objectives at maximum velocity
• Advising on our organisational design, ensuring we’re optimised for success and set up to scale effectively
• Leading the charge on talent management and succession planning, guaranteeing that we’re enhancing leadership effectiveness
• Establishing and maintaining a high-performance culture throughout Employment Hero
• Amplifying the Employment Hero Way (Mission First, Remote First, AI First, Apolitical)
• Collaborating with Talent Acquisition, People Ops and Launch teams to design the right strategies and programs to amplify performance and effectiveness
• Understanding your portfolios business, metrics and deliverables to achieve success

As our Lead People Partner - Operations & CX, you’ll be responsible for: Strategic alignment

• Collaborate with senior leaders to understand their objectives, challenges, and opportunities, and translate them into actionable people strategies that deliver our business goals, OKRs and BHAG.

Performance & growth

• Partner with leaders to drive and maintain a high-performance culture through effective performance management processes, goal setting and enhancement plans
• Amplify the commerciality and effectiveness of teams. We are seeking a highly commercial, performance focused business partner that can lead and activate improved performance across Operations and CX.

Talent management & organisational design

• Drive talent management initiatives, including workforce planning, succession planning, and leadership development, to ensure an internal pipeline of top talent to meet current and future business needs.

Employee engagement

• Develop and execute strategies to enhance employee engagement, retention, and satisfaction, ensuring that employees are motivated and aligned with the Employment Hero’s mission, principles and values.

Change management

• Lead change management efforts by providing guidance and expertise in change initiatives, helping leaders navigate transitions, and fostering a culture of resilience and adaptability.

Insights

• Use AI and HR analytics to provide actionable insights and recommendations to leaders, enabling data-driven decision-making in talent management and HR strategies.

Embedding our DNA & protecting what makes us special

• Actively embed our DNA from a team member’s first day right through until their last.

Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Proven success in aligning business goals to people strategies, to drive performance and effectiveness
• Experience in a people partnering role, ideally with large portfolios across multiple geographies
• Expertise in leveraging AI and HR analytics to provide actionable insights, optimise talent strategies, and support organisational design for global scalability
• Experience in workforce planning, succession management, and leadership development to build and sustain a strong internal talent pipeline
• Tech-savvy and experienced working with cross-functional teams, preferably in technology or product led companies

What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.