Debbie logo

Part Time User Success Associate

Debbie
Department:Data Analysis
Type:REMOTE
Remote Region:USA
Location:United States
Experience:Entry level
Share this job:

Job Description

Posted on: September 16, 2024

Exciting opportunity to be the first User Success Associate at an early-stage fintech start-up.Who We Are Debbie is a mission-driven fintech startup founded by NYU Stern alumni and veterans of the finance and fintech industries (Goldman Sachs, Credit Suisse, Earnest). Having personally experienced the weight of crushing debt, we were frustrated by the lack of effective solutions in the market. So, we decided to do something about it. Debbie is the first app to offer cash rewards for good financial habits instead of just credit card spending. Imagine earning points for paying off debt, making on-time payments, and saving money. Who We’re Looking For We’re looking for an organized and tech-savvy go-getter to be our first part time User Success Associate (9AM- 12PM EST, Monday-Friday). You’ll help us manage ticket requests and resolve user issues. Previous customer support experience is preferred, but we're excited to give opportunities to those who show a strong willingness to learn and hustle. What You'll Do

  • Manage Ticket Requests:
  • Handle incoming support tickets efficiently and effectively, providing solutions and guidance to users.
  • Resolve User Issues:
  • Troubleshoot and address user issues.
  • Improve Support Processes:
  • Identify common issues and contribute to creating FAQs, troubleshooting guides, and other resources to streamline support.
  • Collaborate with the Team:
  • Work closely with our technical and development teams to address and resolve complex user issues.

Nice to Have's

  • Familiarity with ZenDesk and ReTool.
  • Knowledge of SQL for data analysis and reporting.

What We’re Offering

  • 💥 A unique chance to join the founding team of a young, fast-paced startup.
  • 💰 Competitive compensation ($19-$23/hour) with performance bonuses.
  • 📈 Opportunities for professional growth and advancement, with a track towards a full time role managerial role.
  • 👩‍💻 The flexibility to work remotely and part-time.

Apply now

Please let the company know that you found this position on our job board. This is a great way to support us, so we can keep posting cool jobs every day!

RemoteJobsHub.app logo

RemoteJobsHub.app

Get RemoteJobsHub.app on your phone!