Sales Consultant

Realistic earnings potential of £32K+ (uncapped commission), in addition to an excellent pension scheme, private health insurance, a superb staff travel programme (including 2 confirmed flight tickets from day 1!) remote working and much more.

The Role:

• We are looking for experienced, full-time sales consultants with both passion and expert knowledge of North America.
• Adept at tailor-making holidays, the successful candidate will have a flair for selling and demonstratable experience of achieving sales targets.
• You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously.
• You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard.
• The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients.
• The ideal candidate will have experience in and solid understanding of a hybrid contact centre environment.

Key responsibilities:

• To use your extensive knowledge of North America to build bespoke, complex itineraries to suit each individual client’s needs and desires.
• To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
• To be able to build rapport and maintain relationships with direct customers and B2B partners.
• To demonstrate an understanding of selling principles and apply accordingly.
• To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
• To fulfil admin and customer service duties, aligned to the sales role.

Skills / Experience / Requirements:

• Strong sales and customer service skills
• Strong influencing skills with the ability to engage and persuade the client.
• Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
• Able to communicate confidently and enthusiastically (both verbally and in writing)
• Agile and open to change.
• Attention to detail, strong numeracy, and strong IT/systems skills (experience of travel and GDS booking systems – preferably Galileo)

Shift pattern:

37.5 hr working week**.**

Mon – Fri, shift patterns 0900-1730hrs or 1000-1830hrs

Sat – 1000-1600hrs (every 3rd Saturday).