Senior Director, Marketing Communications

What You'll Do: Billtrust is seeking a dynamic Senior Director of Marketing Communications to drive our corporate narrative and enhance our brand reputation. In this pivotal role, you'll lead a talented team and collaborate closely with executive leadership and marketing teams to deliver strategic, high-impact communication initiatives.

• Strategy and Execution: Develop and implement a comprehensive corporate communication strategy that aligns with Billtrust’s mission and business priorities. Continuously refine messaging and channels to effectively share the Billtrust story.
• Public Relations: Manage strategic brand reputation and oversee the execution of PR plans, including media relations and crisis communication. Establish executive thought leadership and enhance the company’s profile through industry awards and speaking opportunities.
• Internal Communications: Design and implement strategies to keep employees engaged and aligned with company goals. Manage key internal communication channels such as newsletters and meetings.
• Analyst Relations: Build and maintain relationships with industry analysts to support company positioning and influence market perception. Coordinate analyst engagements and research initiatives.
• Customer Advocacy: Develop programs to empower customers as advocates and manage customer reference databases. Enhance customer engagement and oversee presence on peer-to-peer networking sites.
• Social Media: Craft and oversee social media strategies to boost brand presence and engagement. Analyze metrics to optimize performance and partner cross-functionally to align social strategies.

What You'll Bring to the Team:

• 10+ years of experience in B2B marketing and/or communications
• Proven success in leading marketing communications teams
• Exceptional written and oral communication skills
• Experience managing agencies and budgets
• Strong project management abilities
• Bachelor’s degree in marketing, communications, public relations, or related field
• B2B technology experience preferred; Fintech background a plus

The expected base salary range for this position is $160,000 - $250,000 annually. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get:

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Flexible Working Hours: We support your lifestyle- the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.