Social Media Assistant - Work From Home

Responsibilities Social Media: Develop and implement social media strategies to increase brand awareness, engage with followers, and drive traffic to company platforms through compelling content and community management Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions Requirements Experience: Proven experience in a customer service role or within the travel industry Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones Education: High school diploma or equivalent; additional certification in travel and tourism is a plus Benefits Remote Work: Enjoy the flexibility of working from home with a supportive team environment Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives Professional Development: Access to ongoing training and development opportunities within the travel industry Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge Important Notice: Please ensure to check your junk or spam folders, as sometimes emails can be filtered there. If you don’t see a response from us in your inbox within a couple of days, please check these folders and mark our emails as “Not Spam” to avoid missing any important information. Powered by JazzHR